Effective Date: 27 January 2025
Last Updated: 27 January 2025

1. Introduction

Welcome to AOT Couriers (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share personal information when you use our courier services or visit our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following personal data:

2.1 Information You Provide to Us

Contact Information: Name, email address, phone number, and address.
Delivery Details: Recipient’s name, address, and contact details for deliveries.
Payment Information: When you make a payment for our services, we process billing details (processed securely by third-party payment providers).
Account Information: If you create an account with us, we collect login credentials.

2.2 Information Collected Automatically

When you visit our website, we may collect:

IP Address and Device Information (to enhance website security and functionality).
Cookies and Tracking Data (to improve user experience and analyze website traffic – see Section 7 for more details).

2.3 Information from Third Parties

We may receive information from:

Business partners (e.g., retailers or e-commerce platforms using our courier services).
Publicly available sources (where legally permitted).

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To provide courier and logistics services (e.g., processing and delivering parcels, tracking shipments).
To communicate with you regarding bookings, deliveries, and customer support inquiries.
To improve our services by analyzing trends and customer feedback.
To process payments securely and prevent fraudulent transactions.
To comply with legal and regulatory requirements.

4. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

Performance of a contract – When processing deliveries and fulfilling courier services.
Legitimate interests – For improving services, fraud prevention, and direct marketing.
Legal obligation – When required by law (e.g., tax or regulatory compliance).
Consent – When you opt-in to receive marketing communications.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

Delivery partners and subcontractors (to fulfil courier services).
Payment providers (for secure transaction processing).
Regulatory authorities (if legally required).
IT service providers (who help us operate our website and business systems).

All third parties are contractually required to handle your data securely and comply with UK GDPR.

6. Data Security

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. These include:

Encryption of sensitive data.
Access controls and authentication measures.
Regular security audits and compliance checks.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze visitor activity. You can manage cookie preferences via your browser settings. For more details, refer to our Cookie Policy [link to cookie policy].

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

Right to Access – Request a copy of your personal data.
Right to Rectification – Correct inaccurate or incomplete information.
Right to Erasure (‘Right to be Forgotten’) – Request deletion of your data under certain circumstances.
Right to Restriction of Processing – Limit how we use your data.
Right to Data Portability – Obtain your data in a transferable format.
Right to Object – Object to processing for marketing or other legitimate interests.
Right to Withdraw Consent – If processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact us at [Insert Contact Email].

9. Data Retention

We retain personal data only for as long as necessary to fulfill contractual and legal obligations. Data that is no longer required is securely deleted.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy policies of third-party sites. Please review their policies before providing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, we will notify you via email.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You can reach to AOT Couriers here: https://aotcouriers.co.uk/contact-us-get-a-quote/

📍 AOT Couriers: 247 Rowland Way, Aylesbury, HP19 7SR, United Kingdom
📧 Email: enquiries@aotcouriers.co.uk
📞 Phone: 020 4505 1983

For complaints, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.